![]() Please consult the website of the relevant payment provider for more information on their privacy practices. The list of all payment providers we use can be found in our General Privacy Policy. You can find out which provider we are working with for the point of purchase you chose (for example our website, an app store, etc) by looking at your transactional email or receipt. We rely on our payment providers to handle your product purchases. You can see all of this data by logging into our Privacy Preference portal. To tell us until when the account is validĪccount data is stored for the lifetime of your product plus 2 years. To send you purchase receipts, communications, and occasional product news This is the personal data that is created and stored for the management of your account: When you create an account with us (note: this is necessary in order for you to use the VPN service), we will need some information about you. We store client’s service data for 2 years, after which time it is deleted on a rolling basis - data created on Jan 3rd, 2019 gets deleted on Jan 3rd, 2021, for example. ![]() This is how customer care support can help with device-specific issues. within an ad hoc crash report that you decide to send to us, we could add this information to the service data and might be able to connect it with you.Įxample: App is crashing on some specific device. Please note that if you provide us together with information above also your personal data, e.g. We might collect data like your e-mail, app version or internal identifiers described above. To plan product development and analyticsĮxample: How many users do we have? Is a new client-side feature we introduced popular? Are users uninstalling after our latest release?Ĭrash reports generated and sent by the user To operate and provide VPN service with high quality.Įxample: How many unknown users get the same error?Įvents such as auto-connection, uninstall event, etc. This data pertains to interactions taken in the app, and cannot be used to uncover what you’re using the VPN service for.Įvents such as the attempt to connect, disconnection, connection error, etc. In order to make sure our VPN clients do their job properly and without errors we have to know how many specific errors we have. We store server’s service data for 35 days, after which time it is deleted on a rolling basis - data created on Jan 3rd, 2020 gets deleted on Feb 7rd 2020, for example. To plan for new network capacity and server improvements.Įxample: We may deploy more capacity to meet demand and make sure speeds stay up for all users. To troubleshoot our service.Įxample: We use them to detect sudden disconnects of multiple connections and correlate it with other monitoring data in order to resolve the issues. To manage the number of concurrent active connections, and handle abuse. To calculate peak times of service demand in order to plan the network capacity. This is the data we collect to make sure our VPN infrastructure works (“Service Data”): If you use our VPN service, we collect the minimum amount of information needed to provide and operate it, as well as keep it running safely and efficiently. ![]() Product functionality Service Data from our VPN servers More specifically, we may collect and process personal data about you in the following situations: Personal data is understood as any information that relates to an identified or identifiable natural person and includes the information you provide to us while using our VPN services.
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